24 / 7 Helpdesk

Support and Maintenance

When small IT issues slow you down, it’s more than just annoying. It wastes valuable time. You shouldn’t have to wait for an on site visit for something that can be fixed remotely. 

That’s where we come in. 

Commuserv’s expert 24-hour IT support team in Adelaide is ready to troubleshoot, support, and resolve your tech problems remotely, so you can get back to business without the hassle. Let us know how we can help today!

How to Reach our 24-Hour Tech Support Help Desk  

When something isn’t working, you need solutions – and fast! Our support process is designed to get you the help you need with minimal downtime. Here’s how it works:

1. Reach Out

Call us or email your issue to help@commuserv.com.au. Whether it’s a minor glitch or a major problem, our IT support team is here to assist 24/7. 

2. Case Creation & Tracking

Every issue is logged and assigned a case reference. This ensures we can track progress and keep you updated.

3. Immediate Remote Assistance

In most cases, you’ll be connected with one of our help desk technicians right away. They’ll walk you through troubleshooting over the phone or remotely access your system using our Rescue software to diagnose and fix the issue.

4. Resolution & Billing

If the issue is resolved remotely, you’re only charged for the time taken – no minimum call-out fees.

If the problem requires an onsite visit, we’ll let you know upfront and send a technician with full details of the work already done, so they can just get the problem fixed.

Need On-Site Support? 

Commuserv has in excess of 12 full-time senior engineers available to attend on-site and diagnose the smallest of issues surrounding connectivity, operating systems to business analysis and best practices in today’s modern office. 

Technicians are available 7 days a week from 8am to 8pm or outside of these hours based on pre-planning.

Whether you need help with:

  • Site relocation and best practices
  • Third party program review, brokerage, integration and deployment 
  • New business setup – alarms, CCTV, door controls / intercoms, domains, websites, cabling and wireless, audio and visual, phone, mobile and computer network systems designs, supply and installation
  • Analysis of current vendors and third party review 
  • Cloud migration services.

All our engineers have the right tools to efficiently solve problems, big or small, and make them easy for our customers to understand.

24/7 tech support that keeps your business moving 

Technology should work for you – not slow you down. At Commuserv, we make sure everything works as it should be, so you can focus on what matters most.

Whether you’re managing a multi-site operation or just starting out, our team is ready to tackle any IT challenge. From setting up secure networks, support and maintenance to troubleshooting unexpected digital or application issues, we provide reliable support tailored to your needs.

Need expert help? Get in touch and let’s find the right solution for you.

Frequently Asked Questions

Technology should work seamlessly, but when it doesn’t, it can be frustrating. Whether it’s a computer that won’t start, an error message blocking access, or critical applications failing, the problem always comes down to the same issue – something isn’t working when you need it most. That’s where dedicated IT support comes in, ensuring quick resolutions so you can stay focused on what matters.
We understand how critical reliable IT is to your business. That’s why Commuserv offers dedicated IT support designed around your needs. Whether it’s managed IT, remote assistance, or support, we provide expert solutions that keep your systems running smoothly.

Our team continuously monitors your infrastructure, prevents disruptions, and ensures security and compliance. As your business grows, our support scales with you – without the overhead of an in-house team. With Commuserv, you’ll have 24/7 tech support that acts like an extension of your own team.
We handle any and all issues – printer problems, email, POS systems, computer setups, network audits, remote monitoring, and hardware repairs. Our IT support team is here for you 24/7.
At Commuserv, we provide same-day support, both online and offline, during business hours. Just call us at (08) 8211 6000 or email help@commuserv.com.au for a quick response.
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