3CX Phone System

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For a phone system that empowers your team to work productively, collaborate effectively and excel, choose 3CX solutions.

3CX is a robust and efficient communications system that simplifies interactions and enhances flexibility. Your team can utilise voice apps on their smartphones, conduct meetings with web conferencing and service customer requests via the website live chat. 

3CX’s latest AI functionality introduces powerful, cost-effective tools that transform how businesses manage communications. With AI-powered call transcription and analytics now integrated into version 20, 3CX enables real-time insights into customer interactions, helping teams improve responsiveness, service quality, and compliance. These features allow businesses to automatically transcribe calls, analyse sentiment, and identify trends—empowering managers to make data-driven decisions and enhance team performance without the need for expensive third-party solutions

Whether you choose to deploy on-premises with Windows or Linux, in your private cloud account or opt for 3CX to host your PBX (Private Branch Exchange) for you, Commuserv can facilitate this hassle-free VoIP system.

3CX Phone System

A User-Friendly VoIP Solution

In a world where remote working is increasingly common, having a system that keeps everyone connected is crucial. Once you transfer onto 3CX, employees can perform their duties from any location using just their smartphones. 

Synchronise data like contacts and calendars across multiple platforms and consolidate all your communications – phone calls, video chats, web chat, WhatsApp and text messages – eliminating the need to switch between apps.

3CX Phone System

Superb Customer Service

3CX’s Live Chat feature is one of its most remarkable functions. The chat box automatically appears for customers when they visit your website. This tool can quickly escalate to a phone or video call when necessary, providing invaluable support for customer enquiries, mitigating user pain points, and potentially converting to sales.

3CX Phone System

Australian 3CX Consulting

3CX is cost-effective, offering a yearly pricing model based on the number of simultaneous calls, rather than charging per user. Contact Commuserv for the tools to help you work better together, so you can get more done — anytime, anywhere.

FAQs

What is a 3CX phone system?

3CX is a flexible, software-based VoIP phone system that also functions as a contact centre. It can be hosted on-site or in the cloud, making it easy to manage from anywhere. With features like video calls, chat, and call routing, it streamlines communication.

What is the difference between PBX and IP PBX?

PBX, or Private Branch Exchange, is a traditional phone system that uses analog lines for internal and external calls. An IP PBX operates over the internet, using dedicated software instead of hardware. This makes it more scalable, cost-effective, and easier to integrate with modern tools. 

Can you install 3CX for small businesses?

Absolutely. 3CX is designed to suit businesses of any size. For small shops or growing teams, it provides advanced features without the high cost of traditional systems. As your business expands, 3CX scales with you, ensuring your communications stay reliable and efficient.

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