Help desk and On-site support
Commuserv offers help desk support and has a team of technicians dedicated to servicing, supporting and resolving issues remotely.
From a client perspective, it is frustrating when the little things do not work, they cause time to be wasted but do not necessarily warrant a technical onsite call out. Commuserv offers first-rate IT Services and has a talented team of technicians in Adelaide dedicated to servicing, supporting and resolving issues remotely.
To summarise the process briefly, customers either telephone or email an issue or concern through to firstname.lastname@example.org. This issue is given a case reference to ensure we can track the process and deliver promptly.
Generally you are transferred immediately to one of the friendly help desk team who will guide you over the phone or remotely access your system using our software and will commence troubleshooting and resolving issues.
Where the issue is resolved remotely, you will be charged for only the time incurred as opposed to a minimum 1 hour onsite visit. Where the issue is not resolved and requires onsite attendance, this will be advised and a technician dispensed with a clear understanding of what has been done prior to continuing and resolving the case onsite.
Commuserv have in excess of 12 full time senior engineers available to attend on-site and diagnose the smallest of issues surrounding connectivity, operating systems to business analysis and best practice in today’s modern office. Technicians are available 7 days a week from 8am to 8pm or outside of these hours based on pre planning.
Whether you need help with:
- Site Relocation and best practices;
- Third party program review, brokerage, integration and deployment;
- New business setup – alarms, CCTV, door controls / intercoms, domains, websites, cabling and wireless, audio and visual, phone, mobile and computer network systems designs, supply and installation;
- Analysis of current vendors and third party review;
- Cloud migration services.
All engineers have the tools of the trade necessary to be absolutely efficient and effective and make interpretation of issues big or small seem simple to our customers.